Frequently Asked Questions

Contact Us

Get in touch with your query here and we'll aim to respond by email within 24 hours.

What makes codebyEdge so special?

Whether it’s for a loved one or yourself, nothing is more special than a unique custom-made piece of fine jewellery, carefully hand-crafted to immortalise a personal meaning forever in gemstones.

CodebyEdge recaptures the art of giving a timeless gift imbued with meaning. A beautiful sentiment which will remain with the receiver for as long as they treasure it.

Nothing is mass produced – our made-to-order, sustainable approach means that maximum care and quality goes into crafting your special purchase.

How do I start creating my own?

Choose your perfect necklace, rings, earrings or bracelet from our 3 Collections.
Create your own message in Code and see your personalised design take shape.
Customise further with your choice of size, metal and gemstones.

START NOW BY CHOOSING AN ITEM

Or you can choose a popular design from our pre-crafted Ready To Wear range.

How long will my item take to arrive?

3-4 weeks for personalised items, or 2-3 weeks for our Ready To Wear collection.

We don’t believe in fast fashion; true luxury means taking your time. To minimise waste, maximise sustainability and ensure brilliant quality, all our jewellery is handmade to order at our partner workshops in Italy. The handiwork involved is incredible, with painstaking attention to quality and detail. This means our bespoke pieces take between three to four weeks from design to delivery. But we promise they’re worth the wait.

Delivery information

We deliver everywhere globally, and your items will be fully insured through our chosen logistics company until you sign for the delivery of the item.

We ship using a selection of different logistics companies, including Royal Mail, DHL and FEDEX. You will find details of the courier entrusted to deliver your codebyEdge jewellery in your shipment confirmation email. Some of our couriers also offer you the ability to track your shipment.

Shipping is free in most cases. If your shipping costs are outside of our standard shipping tariff, we will contact you and ask you to approve any additional costs before we begin creating your piece of codebyEdge jewellery.

View our full Delivery FAQs for more.

Choosing the correct size

Please view our Size Guide here.

What if there is an issue after purchasing?

Items are fully insured throughout delivery, and we aim to ensure you are as confident as possible in your purchase before making it.

Because each item is personalised and made to order, we’re afraid that items cannot be returned.

However, our aim is your satisfaction. We want to make sure your order is the beginning of a long-term relationship – so if your piece of codebyEdge jewellery fails to live up to your expectations, please contact us and we’ll endeavour to find a solution together.

Frequently Asked Questions

Top Questions & Answers

Have a question not answered below?

Instant Answers