Terms and Sale Conditions
We trade under our brand Code by Edge™. Our legal company name is HYMR LTD and we’re registered under company number 11960242 in England and Wales. Our London Studio is at 217 Linen Hall, 162-168 Regent Street, London W1B 5TB, UK.
When you shop with us (or access our services, apps and websites (our “Websites”)), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can find out more information in our FAQ section (which also forms part of these terms). Of course, if you need anything else, please contact us – we always love to hear from you!
We keep these terms and our FAQ section updated and we amend them every so often, so remember to check back in before you shop. The latest terms will apply.
To shop with us, you must:
– Be at least 18 years old (as this is the minimum age required to enter into legally binding contracts);
– Have a credit or debit card that we accept (see bottom of page for details of our current payment providers);
– And be authorised to use that credit or debit card (eg. it is in your name, or you have permission to use it).
Just to clarify, if you are younger than 18 years old, you are prohibited from ordering goods using our site.
Our online Code Maker
While we have made every possible effort to make sure our Code Maker tool renders images as accurately as permitted by today’s technology, there might be small differences in the products’ colour and other physical characteristics. We strongly encourage you to visit the relevant collection pages on our website to see real photographs of similar products. These will give an even more accurate impression of the colours and physical characteristics of each jewellery element.
Placing an order
Once you have placed your order, you should receive an acknowledgement email confirming receipt of your order as well as all the relevant order details. In case of payments via credit card, we might carry out a standard pre-authorisation check to make sure there’s enough money available before sending an acknowledgement email.
However, your order is only accepted once we have received payment (and then the contract is made based on these terms). This point may vary depending on your chosen payment option:
– If you pay by card, it is when we have successfully debited your chosen card.
– If you pay via direct bank transfer, it is when the money has been credited to our bank account.
All orders are subject to confirmation of the order price. Don’t worry – if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order, or close or freeze an account – even if we have previously confirmed your order. This might happen, for example, if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – contact us and our customer care team will be happy to speak to you about it.
Cancelling or amending an order
In the EU, a consumer usually has 14 days, the ‘cooling-off period’, during which they can cancel an order and request a full refund – even if they simply changed their mind. But goods that are made to order and/or clearly personalised are exempt from this rule. Code by Edge jewellery pieces fall into this category. Should you want to cancel or amend your order, we suggest you contact us immediately. If your order has not yet moved into production, we might be able to accommodate your wish – but we cannot guarantee this.
Prices and product descriptions
There’s a lot going on in our London studio, and from time to time our team may price or describe a product wrongly. If we discover an error for any goods you’ve ordered, we will tell you as soon as possible and give you the option of re-confirming your order (at the correct price) or cancelling it. If we can’t get in touch with you, we will treat the order as cancelled. If your order is cancelled and you’ve already paid, we will refund you in full.
We ship products to most countries in the world. That’s why we accept multiple currencies. So, depending on the country you are ordering from, the price for your piece of jewellery might vary and be displayed either in GBP, USD, AUD, or EUR.
Each piece of jewellery is made to order. This means we buy the precious metals, diamonds, and/or gemstones when needed. The price of precious metals – especially gold and platinum – can vary, sometimes significantly. Therefore we might have to adjust our prices at short notice, in line with market moves. The price for an item of jewellery is not guaranteed until the order has been confirmed.
Our prices include VAT (where applicable).
For export markets (anywhere outside of the EU), we endeavour to include any import duties or taxes in our price. Though sometimes additional local charges might apply, which you, the customer, will have to cover.
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see ‘Delivery’ section). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Each item is made to order, and we estimate delivery – depending on your chosen product and design – will be between six to eight weeks after ordering.
We try hard to deliver your Code by Edge piece of jewellery within this timeframe, but sometimes there may be delays – eg. because of issues in production, shortages of materials, postal/carrier delays, logistics, or bad weather. We will keep you updated as much as we can. Once your item has been shipped, we will provide you with a tracking number.
Check out the delivery section in our FAQs for more info, or contact us if you have any issues or questions.
Returns and refunds
Each piece of Code by Edge jewellery is made to order, specifically for you, and personalised through engraving. As a result, we’re afraid we cannot accept any returns.
However, if your Code by Edge jewellery arrives damaged or suffers from a subsequent manufacturing fault within a period of twelve months after delivery, you have the right to return it. We will – where possible – repair it. If that’s not possible, we will replace it with a newly made item. In that case, please bear in mind that you might have to wait the same length of time as for the first piece.
Please be aware that each faulty item returned to us will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Repairs in such cases are not covered by our warranty. It may still be possible for us to repair items which have suffered wear and tear, and we will discuss any related costs with you prior to starting a repair in these cases. We may also charge you for the cost of shipping and any other costs incurred.
But we want to make sure your order is the beginning of a long-term relationship. So if for any other reason your piece of Code by Edge jewellery fails to live up to your expectations, please contact us and we’ll endeavour to find a solution together.
If your details change, remember that you need to update the information in the ‘My account’ section. That way, we can continue giving you our best service.
We love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check the terms of each individual platform and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Things you shouldn’t do
We know it’s obvious, but you must not misuse or tamper with our websites, apps or other services (“Websites”) (ie. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks) or otherwise mess with our tech or functionality, or steal our or our customers’ data.
Doing any of these things may be a criminal offence, and it also gets in the way of us giving our loyal customers the best possible service, so we take them really seriously. We will report any such breach or activity, and all information about the people carrying it out, to the relevant law enforcement authorities.
We recommend you use virus protection software when using any Website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or troublemakers.
Please be aware, you’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).
Troublemakers take note: you agree to indemnify, defend and hold harmless HYMR LTD t/a Code by Edge, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the terms and conditions.
Intellectual property, software and content
Code by Edge owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You are allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
The Code by Edge logo and wordmark are owned by HYMR LTD. You may not use either (or any marks which are colourably similar) without our express permission.
Linking to this website
It’s fine for you to link to codebyedge.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Code by Edge where none exists.
Our Website must not be framed on any other site without our permission.
Have any complaints, or need to speak to us?
Occasionally things do go wrong, and you may want to get in touch with us. If that happens, please contact our Customer Care team via the following routes, who will work with you to resolve any issues you’re having with our services:
Phone: +44 (0)20 3883 1388
Post: Code by Edge – Customer Care, 217 Linen Hall, 162-168 Regent. Street, London W1B 5TB, UK
If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to:
The National Association of Jewellers (www.naj.co.uk), of which we are a member. Please be advised that each complaint has to be made in writing to one of the following addresses:
Post: The Compliance Officer, Federation House, 10 Vyse Street, Birmingham B18 6LT, UK
You can find additional information about the complaint process here: https://www.naj.co.uk/making-a-complaint
The EU Online Dispute Resolution platform:
Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style.
By giving you the opportunity to feature your content on our social media channels and by responding with the required hashtag (such as #YesCbE) you agree:
– We can use your handle and the content (the “Content”) on codebyedge.com and/or on any of our social media platforms (including but not limited to Instagram, Facebook and Twitter).
– We can edit, crop, adapt, enhance or modify the Content (but we will not treat you in a derogatory manner).
You promise that you:
– Have the permission of everyone in the Content;
– Have the right to grant us the above rights; and
– Are at least 16.
If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the Content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the Content.
Events beyond our control
Sometimes things happen that are outside or beyond our reasonable control but hinder our ability to provide our services to you. These might include (but are not limited to): strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. In these cases, we will not be in breach of these terms or otherwise liable for any delay in performance.
More legal stuff
We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
We have the right to amend, remove or vary our services and/or any part of the Website (including our terms and conditions) at any time.
These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.